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How do I place my order?

To place an order:
Finish adding items to your shopping cart.
You may choose to process through our website checkout or through PayPal.
If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
If you wish to continue through PayPal, please click on the PayPal button.
You will be transferred to our Customer Information page. You will be prompted to enter your email address, name, and address.
If you have a valid discount code, you may enter it in the Discount field located on the right side of the screen. Click the Apply button to have your discount calculated and applied to your order.

Continue by clicking Continue to Shipping Method. Make sure you have entered the delivery address correctly if different from your billing address. Once everything is completed, click on Continue to Payment Method.
You will need to enter your payment details. You will have the option of indicating that the shipping and billing details are the same.
Once you have completed the form, click on the Complete Order button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation as well as a second confirmation via email.

Should you encounter any difficulties during the checkout process, please contact our customer service department by emailing service@naturalhealthsolutionstore.shop

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at service@naturalhealthsolutionstore.shop. Please quote your transaction reference number Order # and provide a proof image below 1MB. We will reship the correct item at no extra cost, and you may keep the incorrect item as a gift.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the order number and details of your purchase.

I would like to change my items ordered. What should I do?

Order changes are allowed until 11:00 pm PDT on the same day the order is placed. You may contact us via service@naturalhealthsolutionstore.shop to request changes.

How do I add items to my cart?

Navigate to the product page, choose your preferences, then click Add to Cart. Enter the quantity desired and continue shopping or proceed to checkout.

How do I view what is in my shopping cart?

Click the Cart icon at the top of the website page. You can update quantities or remove items.

How do I remove items from my cart?

Click the Cart icon, identify the item you want to delete, and click Remove.

How do I change the quantity of an item in my cart?

Click the Cart icon, locate the item, update the quantity in the Quantity field, and the total will refresh automatically.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer.

What are your payment options?

We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.

How do I make payments using PayPal?

Click the PayPal button at checkout and complete your payment on the PayPal website.

How do I use a discount code?

Click the Checkout button. On the Customer Information page, enter your code in the Discount field. Click Apply and verify the discount is shown.

What is your return and exchange policy?

Please refer to our Return Policy page. Our customer service is available 24/7.

How to return your item?

Please contact us at service@naturalhealthsolutionstore.shop for more information.

What is your cancellation policy?

Cancellations are allowed until 11:00 pm PDT on the same day the order is placed. Contact us at service@naturalhealthsolutionstore.shop to request cancellation.

Is ordering online secure?

Yes. Our server encrypts all personal and payment information using SSL technology.

Is it safe to use my credit card on your website?

Yes. Our payment gateway protects your information using AES-256 encryption.

Is my personal information kept private?

All personal information is kept confidential. We do not sell, rent, or share your information unless required by law.